Shipping policy
1. Is there any customs tax?
Usually we will declare the minimum value to avoid customs tax. But due to different policies indifferent countries, there might be customs tax that should be paid by buyer. So you could leave a message when placing the order about how much value you would like to declare.
2. How long will the parcel takes?
Usually
Southeast Asia：7～15 days
Russia, Ukraine: 7-30 days
United States: 7-20 days
Belarus: 15-35 days
Other countries: 20-35 days
3. If I can't get my parcel after 35 days, how should I do?
Contact us, we will investigate the location of your order and help you to solve the problem.
4. Where can I check the tracking information?
You can check it here: https://www.17track.net/en
If can't work, please feel free to contact us.
5. How should do if I forgot to change my address after purchased tea?
Before the order state is changed to "shipment shipped" , Contact us, we will change for you !
6. How to store my products?
You can placed in dry shade, keep out of moisture, without other smells and ventilated place.
7. Why your price become higher than before?
Because the tangerine and some tea has no shelf life, and the tastes will become more delicious with their years increase, so their price would keep rising, and you can order more if you like. It's worth to purchase and collect at present.